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PhysioNear
BM Book via WhatsApp

Privacy Policy

Last updated: March 2026

PhysioNear ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website at physionear.com.

Information We Collect

PhysioNear is designed to collect minimal personal information. We do not require account creation, and we do not use forms to collect your data on our website.

When you contact us via WhatsApp, we may receive:

  • Your phone number
  • Your name (as displayed on your WhatsApp profile)
  • Any information you voluntarily share about your condition or needs

How We Use Your Information

We use the information you provide solely to:

  • Connect you with a suitable licensed physiotherapist
  • Respond to your enquiries about physiotherapy services
  • Improve our referral service

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Cookies

Our website may use basic analytics cookies to understand how visitors use the site and to improve our service. These cookies collect anonymised data such as page views and traffic sources.

We do not use tracking cookies, advertising cookies, or any cookies that build a profile of your browsing activity across other websites.

Third-Party Services

Our website relies on the following third-party services:

  • WhatsApp (Meta Platforms, Inc.) — Used for communication between you and PhysioNear. Your use of WhatsApp is governed by WhatsApp's Privacy Policy.
  • Cloudflare, Inc. — Provides hosting and content delivery for our website. Cloudflare may process certain technical data (such as IP addresses) as described in Cloudflare's Privacy Policy.

Data Retention

We retain your contact information only for as long as necessary to deliver our referral service and respond to your enquiries. Once the purpose has been fulfilled, your data will be deleted or anonymised within a reasonable timeframe.

Your Rights Under Malaysian PDPA

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate personal data
  • Withdraw your consent for us to process your data
  • Request deletion of your personal data

To exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us: